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Frequently Asked Questions
Answers to your most common questionsOur products are made with certified ingredients and manufactured in FDA-approved facilities to ensure the highest quality and safety.
While our supplements are designed for safety, we recommend consulting with your healthcare provider before starting any new supplement, especially if you're on medications.
We source primarily from trusted U.S.-based suppliers with certified, high-quality raw materials to ensure purity and effectiveness.
Our products go through rigorous testing and are made in FDA-approved facilities, adhering to strict U.S. regulations for supplement manufacturing.
Currently, our products are available online. Sign up for updates to learn if we expand to retail locations near you.
Yes, we offer international shipping. Shipping rates and availability depend on your location.
We offer a 30-day money-back guarantee. If you're unsatisfied, return the product for a full refund.
Some of our products are vegetarian and vegan-friendly. Please check the product details to confirm.
Yes, once your order ships, we’ll provide a tracking number via email so you can monitor its delivery.
You can reach our customer support through the "Contact Us" page or by emailing us at puregenlab@gmail.com. Our team is here to assist you.
Get in touch with us for more information about our products, partnership opportunities, or any other inquiries. Our team is always here to help!
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Working hours
Monday - Friday: 8:00 AM - 9:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 10:00 AM - 6:00 PM
